e-GOVERNMENT
     

EU eGovernment Report 2014 shows that usability of online public services is improving, but not fast.

 

Governments are increasingly aware of the importance of making their online services user-friendly. However, their focus is still mostly on making services available, leaving ample room for improvement in areas such as speed and ease of use, and transparency. Lack of progress in these areas can undermine citizen's trust in online public services and impede their use.